Terms of service

This website is operated by Stitch Sloth. Throughout the site, the terms “we,” “us,” and “our” refer to Stitch Sloth. Stitch Sloth offers this website, including all information, tools, products, services, and memberships available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, purchasing something from us, or subscribing to our membership platform stitchsloth.com, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink, including our Privacy Policy, Return & Refund Policy, Shipping Policy, and Pre-Order Policy.

Our store offers physical products including hand-painted canvases, specialty threads, accessories, personalized items, and custom services such as Canvas Kitting Services, as well as digital membership access through StitchSloth.com

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our site.

We reserve the right to refuse service to anyone for any reason at any time.

Prices for our products and services are subject to change without notice. We reserve the right to modify or discontinue products, services, memberships, promotions, or pricing at any time without notice.

Due to the nature of specialty needlepoint products, personalized items, preorders, special orders, and custom services, all sales are subject to our Return & Refund Policy.

Membership access, discounts, rewards, and promotions may be modified, suspended, or discontinued at any time without prior notice.

We make every effort to display product colors, descriptions, and details as accurately as possible, but we cannot guarantee exact color representation across all devices or dye lot consistency across fibers and threads.

Customers are responsible for providing accurate billing, shipping, and personalization information. We are not responsible for delays or issues caused by incorrect customer information.

For Canvas Kitting Services, customers acknowledge that thread selections are customized based on the information provided and that final thread invoices will vary depending on fiber selection and project needs. The initial service fee is applied toward the final thread purchase.

We are not liable for any damages, losses, or claims arising from the use of our products, services, website, or memberships beyond the amount paid for the product or service purchased.

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check this page periodically for changes.

Questions about the Terms of Service should be sent to info@stitchsloth.com.

Thank you for supporting Stitch Sloth.