Refund policy

Return & Refund Policy

Due to the nature of our products, including hand-painted canvases, specialty threads, personalized items, preorders, and custom kitting services, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

This includes, but is not limited to:

Personalized or customized items
Preorders and special orders
Canvases, threads and accessories
Canvas Kitting Services
Sale items

Please review your order carefully before completing your purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at info@stitchsloth.com with your order number and clear photos of the issue so we can review and assist you.

We take great care in packaging every order and will always do our best to make it right when a true shipping issue occurs.

Thank you for supporting our small business and understanding the nature of specialty needlepoint products.